Information Technology Infrastructure Library (ITIL) 4 Practice Test

Question: 1 / 400

What specific service relationship role consists of activities performed by a service provider?

Service value system

Service provisioning

The role associated with activities performed by a service provider is accurately identified as service provisioning. This encompasses the various processes and tasks that a service provider undertakes to design, build, test, and deliver services to customers. Service provisioning is essential because it includes responsibilities such as ensuring that the services are functional, available, and meet the agreed-upon service levels.

In contrast, the service value system encapsulates the overall framework of how all components and activities work together to facilitate value creation. Service management refers to the overarching approach and practices that guide the organization in delivering services effectively, not just the specific activities of provisioning those services. Service consumption, on the other hand, involves the activities performed by the consumer of the service, focusing on how the service is used rather than delivered.

Overall, service provisioning is the precise role that directly represents the activities conducted by the service provider to fulfill service delivery needs.

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Service management

Service consumption

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