According to ITIL 4, which type of technology specifically supports service management?

Workflow management is identified as a type of technology that specifically supports service management in ITIL 4. This is because workflow management systems facilitate the automation and coordination of tasks and processes necessary for delivering and managing services. They help in defining, executing, monitoring, and optimizing workflows that are critical for efficient service delivery.

In the context of ITIL 4, effective service management relies heavily on well-defined workflows that guide how services are designed, transitioned, delivered, and improved. Workflow management tools help service providers ensure that all steps in service delivery are followed correctly, reducing the possibility of errors and enhancing the overall service quality.

While knowledge bases, inventory systems, and remote collaboration tools each have their own distinct roles within the broader context of service management, they do not directly translate workflows into actionable processes as effectively as workflow management systems do. Knowledge bases provide information and insights, inventory systems manage resources, and remote collaboration tools facilitate communication. However, it is the workflow management technology that primarily shapes how all these elements come together to optimize service management processes.