How does ITIL 4 support organizations undergoing digital transformation?

ITIL 4 supports organizations undergoing digital transformation by promoting a holistic approach to service management. This framework emphasizes the importance of managing services from a broad perspective, which includes aligning IT services with business objectives, enhancing collaboration across different teams, and ensuring that all aspects of service delivery contribute to value creation.

A holistic approach means that ITIL 4 encourages organizations to consider not just technology, but also processes, people, and partners involved in delivering services. This integrated view is essential for digital transformation, as it allows organizations to adapt to changes more effectively and innovate in their service offerings. It promotes flexibility, responsiveness to change, and a focus on delivering value to customers, which are critical factors in today's fast-paced digital landscape.

The other approaches, such as focusing solely on technical improvements, implementing strict regulations, or minimizing customer involvement, do not align with the principles of agility, collaboration, and value co-creation that are vital for successful digital transformation. These could lead to a fragmented service management approach, which ITIL 4 actively seeks to avoid by integrating various elements into a cohesive strategy for service delivery.