How is 'innovation' characterized in the ITIL context?

In the ITIL context, innovation is characterized as the implementation of new ideas for value creation. This reflects a fundamental aspect of ITIL, which emphasizes the importance of continual improvement and adaptation to changing business needs. Innovation focuses on finding fresh approaches, creating new solutions, or enhancing existing processes and services, ultimately driving greater value for stakeholders.

In ITIL, value creation is pivotal, as organizations are constantly seeking ways to improve their service offerings and efficiencies. By introducing innovative practices, organizations can become more agile and responsive in their service delivery, thus meeting evolving customer expectations and market demands. This commitment to innovation aligns with the broader ITIL principles of fostering a service-oriented mindset and embracing best practices to optimize service management.