How is 'service' defined in ITIL 4?

In ITIL 4, the definition of 'service' revolves around its role in delivering value to customers. This definition emphasizes the purpose of a service as a means to facilitate outcomes that customers desire to achieve, which may involve a combination of technology, processes, and people working together to meet specific needs.

This concept recognizes that services are not merely products or software applications; rather, they are integral experiences that allow customers to accomplish their objectives effectively and efficiently. By focusing on the delivery of value, ITIL 4 highlights the collaborative nature of services and the important relationship between service providers and customers. This understanding is essential for organizations aiming to adopt a customer-centric approach in their service management practices.

Other options provided may imply more narrow or commercial aspects of service, failing to capture the broader and more inclusive service definition adopted by ITIL 4.