In the ITIL 4 Service Value System, what is the role of the Framework?

In the context of the ITIL 4 Service Value System, the role of the Framework is to ensure that all components work together effectively. This concept highlights the importance of a holistic approach to service management, where various components—including practices, governance, and continual improvement—are integrated to create value.

The Framework establishes a structured method for aligning resources, processes, and stakeholders, ensuring that they function in harmony to deliver optimal services. This coherence supports the overall goal of maximizing value for both the service provider and the customer, as it enhances efficiency and effectiveness across the organization.

By emphasizing the interconnectivity of different components, the Framework fosters collaboration and communication within the organization, which is essential for maintaining a responsive and adaptable service management practice. This aligns perfectly with ITIL 4's focus on co-creating value through a collaborative approach to service management.