What are Service Management Practices in ITIL 4?

Service Management Practices in ITIL 4 refer to specific methodologies and approaches developed to facilitate the efficient and effective management of services throughout their lifecycle. These practices encompass a wide array of processes that help organizations deliver value to their customers by ensuring that services are aligned with business needs, managed effectively, and continuously improved.

The focus of Service Management Practices is on the integration of various components—such as people, processes, technologies, and partners—to deliver optimal service quality and to foster collaboration across different areas of the organization. This ensures not only that services are well managed but also that they contribute to overall organizational objectives and customer satisfaction.

In contrast, other options such as strategies for improving customer satisfaction, policies for managing service providers, and technological tools for service delivery, while important to the overall service management landscape, do not encapsulate the comprehensive nature of Service Management Practices as defined in ITIL 4. These elements represent subsets or supporting facets of the broader framework that ITIL 4 employs to enhance service management across industries.