What are the core components of ITIL 4?

The core components of ITIL 4 are fundamentally centered around the Service Value System (SVS) and the four dimensions model. The Service Value System represents the holistic approach to service management, integrating various components and activities needed to create value through IT services. It encompasses aspects like governance, practices, and continual improvement, ensuring that all activities contribute to a collective outcome that meets stakeholder needs.

The four dimensions model introduces a comprehensive way of looking at service management by considering all factors that might impact service performance. This includes organizations and people, information and technology, partners and suppliers, as well as value streams and processes. Together, the SVS and the four dimensions model provide a structured framework that helps organizations adapt and thrive in a dynamic environment.

While the other options mention important elements of ITIL, they do not capture the complete essence of ITIL 4’s core components. For example, the Service Lifecycle is a concept from earlier versions of ITIL that is not emphasized in ITIL 4 as the focus shifted to value co-creation and holistic management through the SVS. Similarly, while governance is essential, it is one component within the broader SVS rather than a standalone core component. The four dimensions model complements the SVS by ensuring a well