What aspect of ITIL 4 promotes a culture of collaboration and flexibility?

The aspect of ITIL 4 that promotes a culture of collaboration and flexibility is indeed Agile processes. Agile methodologies emphasize iterative development, adaptive planning, and the delivery of small, incremental changes. This approach encourages teams to work together closely, respond effectively to feedback, and adapt to changing requirements, which fosters a collaborative environment.

In the context of ITIL 4, the integration of Agile practices helps break down silos between teams, encourages open communication, and supports a flexible approach to service management. This aligns with the broader principles of ITIL 4 that emphasize customer-centric service delivery and the need for organizations to be responsive to change.

While the Service Value Chain is a crucial framework in ITIL 4 that outlines how various activities contribute to the creation of value, it does not specifically highlight collaboration and flexibility as core tenets in the same way that Agile practices do. Service Operations focuses more on the day-to-day functioning of IT services, ensuring stability and efficiency, which may not inherently promote a culture of adaptability. Service Governance refers to the frameworks and structures that guide organizations in managing and controlling their IT services, with a focus on compliance and risk management rather than fostering an agile and collaborative culture.