What defines digital services?

Digital services are defined by their reliance on technology to enable access, delivery, and functionality. This means that they leverage various technological infrastructures, such as the internet and digital devices, to provide services to users. An example of this could include cloud-based applications, online banking services, or remote customer support, all of which use technology as a fundamental component for functioning.

In contrast, services delivered through physical means or that require manual processing do not capture the essence of digital services, which are inherently designed to improve accessibility, efficiency, and scalability through digital platforms. Likewise, services that are exclusively available on-premises also fail to align with the definition of digital services, as they do not fully utilize the capabilities of technology that allow for remote access and flexibility. Hence, option B accurately captures the core understanding of digital services within the context of ITIL 4.