What does ITIL emphasize as a means to improve service delivery?

ITIL emphasizes continuous improvement as a fundamental means to enhance service delivery. This approach focuses on regularly assessing and optimizing services, processes, and relationships to increase value for stakeholders. Continuous improvement encourages organizations to be adaptive and flexible, allowing them to respond to changing environments, emerging technologies, and shifting customer needs.

By fostering a culture of ongoing evaluation and enhancement, organizations can identify areas for improvement, implement changes, and measure the outcomes of those changes. This commitment to refining services not only enhances performance but also drives innovation and fosters long-term growth.

In contrast to other options, continuous improvement is dynamic and encourages iterative progress, making it an essential aspect of ITIL's guidance on delivering high-quality services.