What does risk management in ITIL aim to achieve?

Risk management in ITIL is primarily focused on identifying and controlling risks that could impact service delivery. This practice is vital for ensuring that the services provided by an organization meet their objectives and deliver value to customers. By systematically identifying potential risks, assessing their potential impacts, and implementing appropriate controls or mitigation strategies, organizations can reduce the likelihood of disruptions and negative impacts on service delivery.

The approach taken by ITIL acknowledges that while it is not possible to eliminate all risks entirely, understanding and managing them is crucial for maintaining service quality and reliability. This proactive stance allows organizations to prepare for and respond to unexpected situations more effectively, minimizing their impact on operations.

Other options suggest unrealistic or irrelevant goals. For example, the idea of eliminating all risks in the IT environment is impractical because risks are inherent in any operational context. Moreover, maximizing service disruptions is contrary to the objectives of risk management, which seeks to minimize potential disruptions. Lastly, improving service marketing strategies is unrelated to risk management, as the focus here is specifically on managing risks associated with service delivery rather than marketing approaches.