What does Service Transition involve in the ITIL lifecycle?

Service Transition is a critical phase of the ITIL lifecycle that focuses on the strategies and activities necessary to introduce new or changed services into the live environment effectively and efficiently. This phase encompasses several key activities, including the planning and management of changes to services, ensuring that they meet the current and future needs of the business while minimizing the risk of disruption.

By managing changes systematically, the Service Transition phase facilitates the development of new service capabilities, the enhancement of existing services, and the removal of obsolete services. It emphasizes the importance of ensuring that all changes are assessed for their impact and are properly documented. This systematic approach leads to improved quality and risk management in the delivery of IT services.

In the context of the other options presented, while customer feedback processes are vital for continuous improvement, they are not the primary focus of Service Transition. Developing strategic goals for IT services pertains more to the Service Strategy phase, which concentrates on defining what services should be offered to meet business objectives. Evaluating service performance falls under Service Operations and Continual Improvement, which focus on the operational aspects of service management. Thus, the attention on managing changes to services distinctly highlights the role of Service Transition within the ITIL framework.