What does the Service Value Chain outline?

The Service Value Chain outlines the key activities required to create and deliver services. It serves as a central element of the ITIL 4 framework and emphasizes the interconnections between various activities that contribute to value creation. This model illustrates how different components of service management work together to drive value for both the organization and its customers.

The Service Value Chain consists of six activities: plan, improve, engage, design & transition, obtain/build, and deliver & support. Each activity plays a critical role in ensuring that services are effectively designed, transitioned, and managed throughout their lifecycle. By focusing on these activities, organizations can streamline processes, enhance service quality, and better meet customer needs.

Understanding this framework is essential for IT professionals, as it helps them align their operations with the overall objectives of the organization, fostering a culture of continual improvement and collaboration.