What is a key attribute that should be included in an information and technology baseline?

A key attribute that should be included in an information and technology baseline is availability. In the context of ITIL, particularly with the focus on service management, availability refers to the ability of a service to perform its promised function when required. This is essential for ensuring that services meet business needs and user expectations, as any downtime or lack of accessibility directly impacts overall service quality and user satisfaction.

Establishing a baseline for availability allows organizations to measure, monitor, and improve upon this critical aspect of service performance over time. It helps identify potential issues and facilitates proactive management to ensure that services are consistently available to meet operational demands.

While warranty, utility, and resiliency are important attributes in service management, they primarily focus on aspects such as assurance that services will work as intended (warranty), the functionality of the service itself (utility), and the ability to recover from disruptions (resiliency). However, without ensuring availability, the value of these other attributes may not fully materialize, as a service that cannot be accessed or utilized is not providing any positive impact to the organization or its users.