What is a key objective of the Service Continuity Management practice?

The key objective of the Service Continuity Management practice is to ensure that services can be resumed after a major incident. This practice is essential within the ITIL framework because it focuses on maintaining the ability of an organization to continue providing services despite disruptions or disasters. By having a structured approach to service continuity, organizations can prepare for potential risks and define strategies to restore services quickly and efficiently.

This involves identifying critical services, assessing the potential impact of interruptions, and implementing measures to mitigate risks. The ultimate goal is to minimize downtime and ensure that essential services remain available or can be restored to a predefined acceptable level within a specific timeframe. This practice helps organizations maintain trust with their customers and stakeholders by demonstrating resilience in the face of challenges.

While ensuring timely service delivery, facilitating team training, or reducing costs are important aspects of overall service management, they do not specifically address the resilience and recovery focus that is central to the Service Continuity Management practice. This is why the correct answer emphasizes the capability to resume services following a significant disruption.