What is an organization's "governance" in ITIL 4?

Governance in ITIL 4 refers to the means by which an organization is directed and controlled. This encompasses the overall framework that sets the direction for the organization, ensuring that IT services align with business goals and deliver value. Effective governance is crucial as it provides the structure and accountability necessary for decision-making and oversight, facilitating a clear understanding of roles, responsibilities, and processes within the organization.

By establishing clear governance, an organization can create policies and frameworks that guide the management of resources, compliance with regulations, and alignment of IT strategies with overall business objectives. This alignment helps ensure that all parts of the organization work together towards common goals, effectively managing risks and optimizing resource allocation. Thus, governance serves as the foundation for effective management and decision-making in IT service management.