What is meant by the term "IT service" in ITIL 4?

The term "IT service" in ITIL 4 refers to a service that is enabled by information technology. This means that IT services are designed to help organizations meet their business needs by utilizing technology effectively. These services can include a variety of offerings such as network services, application services, and cloud services, all of which rely on IT components and infrastructure to deliver value to users and the organization as a whole.

The focus on being "enabled by information technology" highlights the integral role that IT plays in facilitating various functions and processes within a business. This situates IT services as essential components that support both operational and strategic goals.

In contrast, options that suggest IT services are limited to hardware or irrelevant to users do not capture the broader context of IT services. IT services are inherently user-centered, designed to provide solutions that enhance productivity, efficiency, and overall experience. Additionally, framing IT services solely as support for IT staff fails to recognize their importance to the entire organization and its stakeholders.