What is one of the main principles behind Continual Improvement in ITIL 4?

One of the main principles behind Continual Improvement in ITIL 4 is the engagement of organizational stakeholders. This principle emphasizes that for improvements to be meaningful and effective, it is crucial to involve those who are impacted by the changes or who have valuable insights into the processes and services. Stakeholder engagement ensures that different perspectives are considered, which can lead to more comprehensive solutions that are aligned with the organization's goals and objectives.

By actively involving stakeholders, ITIL promotes a collaborative approach to identifying areas of improvement, gathering feedback, and implementing solutions. This engagement is essential because stakeholders can provide real-world insights, share their experiences, and help to foster a culture of continuous improvement throughout the organization. This ultimately helps in refining processes, enhancing service quality, and achieving better outcomes for both the service provider and the customers.