What is the goal of availability management in ITIL 4?

The goal of availability management in ITIL 4 is to ensure that services are available as agreed, aligning with the commitments made to stakeholders and customers. This practice focuses on understanding the needs for service availability and ensuring that the services provided meet these requirements consistently, which is essential for maintaining a reliable IT service.

Availability management involves monitoring, measuring, and optimizing the availability of IT services. It ensures that the services can be accessed and utilized when needed, minimizing downtime and disruptions. This process involves analyzing service performance and capacity to predict and plan for future needs, thus enabling organizations to meet their service level agreements (SLAs). By prioritizing service availability, organizations can improve customer satisfaction and trust, as well as optimize the overall effectiveness of their IT service management practices.

While enhancing supplier relationships, increasing service update frequency, and managing service marketing are all important aspects of IT operations, they do not specifically relate to the core aim of availability management, which is explicitly focused on ensuring agreed-upon availability levels for services.