What is the primary goal of the ITIL service value system?

The primary goal of the ITIL service value system is to co-create value for stakeholders. This concept emphasizes the importance of collaboration between service providers and stakeholders, including customers, users, and partners, to ensure that services meet their needs and expectations. By focusing on value co-creation, organizations can better align their services with the objectives and outcomes desired by stakeholders, leading to enhanced satisfaction and successful service delivery.

The ITIL service value system not only encompasses the delivery of services but also integrates a range of components, including governance, practices, and continual improvement, to ensure holistic value generation. This approach encourages organizations to look beyond just providing services to actually understanding and fulfilling the needs of their stakeholders, which is essential in today’s customer-centric environments.