What is the primary goal of incident response in ITIL?

The primary goal of incident response in ITIL is to address incidents and restore service functionality. This process is fundamentally aimed at minimizing the impact of unexpected disruptions in IT services, ensuring that normal operations can resume as quickly as possible.

When an incident occurs, the priority is to diagnose the issue, implement a resolution, and restore service to prevent further interruptions. This is crucial for maintaining the continuity of business operations and enhancing user satisfaction. Effective incident response helps organizations manage risks associated with service outages and ensures that disruptions are handled efficiently.

While creating new IT services, ensuring compliance, and tracking user satisfaction are important aspects of IT service management, they are not the primary focus of incident response. Incident management specifically targets the resolution of any service-related incidents that hinder functionality, making option C the most appropriate choice.