What is the primary purpose of ITIL?

The primary purpose of ITIL is to align IT services with the needs of the business. ITIL provides a framework of best practices that ensures IT departments deliver services that support and enhance the objectives of the organization. By following ITIL principles, organizations can better understand customer requirements, improve service delivery, and meet stakeholder expectations. This alignment helps create value, drives efficiency, and fosters improved collaboration between IT and other business units, ultimately leading to better overall performance and satisfaction.

Focusing on aligning IT services with business needs ensures that IT investments are directed toward activities that provide the most significant benefits to the organization, rather than just focusing on operational efficiency or cost reduction. The framework encourages continuous improvement and adaptation to changing business needs, which is crucial in today’s dynamic environment.