What is the purpose of the change control process in ITIL 4?

The purpose of the change control process in ITIL 4 is to manage changes in a controlled manner. This process is designed to ensure that changes to IT services and systems are made systematically and without causing unnecessary disruption. By managing changes carefully, organizations can minimize risks associated with change, such as service outages or failures, and ensure that any adjustments contribute positively to the organization’s goals without compromising existing services.

The change control process involves a series of steps that include assessing the impact of proposed changes, obtaining necessary approvals, and implementing changes in a structured way. This structured approach allows for proper planning, resource allocation, and communication, ultimately leading to a smoother transition and better overall service quality.

Focusing on managing changes effectively helps organizations maintain productivity and service reliability while adapting to evolving needs. Therefore, the emphasis on controlled management aligns with ITIL's core principles of service management, which prioritize minimizing risk and maximizing value delivery.