What is the second objective of governance according to ITIL 4?

The second objective of governance according to ITIL 4 is control. Governance in the context of ITIL involves ensuring that organizational activities align with the organization's goals and regulatory requirements. Control is a crucial component of governance as it focuses on monitoring and managing the resources and processes within the organization. By establishing controls, an organization can direct its efforts more effectively, ensuring accountability and compliance with established policies and procedures.

In ITIL 4, control enables organizations to assess whether they are adhering to strategic guidelines and can identify areas that require corrective actions. It allows leaders to understand the effectiveness of their operations, evaluate performance, and make informed decisions. Therefore, the emphasis on control as the second objective underscores its importance in maintaining order, compliance, and alignment with business objectives within an organization’s governance framework.