What role does technical management play in ITIL?

Technical management is a critical component of ITIL as it focuses on ensuring the effective delivery of IT services through the use of technical resources and expertise. This includes overseeing the operational management of the technology that underpins IT services, maintaining the technical infrastructure, and implementing best practices for service delivery.

By leveraging specialized knowledge in areas such as engineering and operations, technical management is essential in developing and managing the capabilities of the IT service organization. This enables the organization to provide reliable and efficient services to meet business needs, ensuring that technical resources are aligned with the overall service strategy and goals.

The role raises the effectiveness and efficiency of service operations, directly contributing to service quality and customer satisfaction, which are fundamental principles of ITIL. Therefore, technical management plays a pivotal role in ensuring that IT services are delivered smoothly and effectively, supporting broader business objectives.