What type of service does ITIL emphasize delivering value to?

ITIL emphasizes delivering value specifically through IT services. This focus is rooted in the ITIL framework's core principle of creating and managing value for both the service provider and the customer. IT services encompass a broad range of activities and capabilities that enable organizations to use information technology effectively to meet their business objectives and enhance customer satisfaction.

ITIL defines services as a means of delivering value to customers by facilitating specific outcomes without the ownership of specific costs and risks. Therefore, the emphasis on IT services highlights the importance of understanding customer needs, aligning IT offerings with business goals, and ensuring that the services provided contribute to overall value creation.

In contrast, while technical, administrative, and operational services may play roles in supporting IT services, ITIL's primary focus is on the comprehensive delivery of IT services as a whole, which integrates technology, processes, and people to achieve the desired business outcomes.