Where is continual improvement emphasized in ITIL?

Continual improvement is a foundational concept within the ITIL framework and is emphasized significantly in the Service Value System (SVS). The SVS represents how all components and activities of an organization work together to facilitate value creation through the delivery and management of services. Continual improvement is integrated throughout the SVS, highlighting its significance in maintaining alignment between services and changing needs of stakeholders.

Within the SVS, continual improvement ensures that every part of the system is focused on enhancing value creation and improving service performance over time. This approach encourages a culture of regular assessment and adaptation, enabling organizations to respond to feedback, evolving technology, and market demands effectively.

By embedding continual improvement into the SVS, organizations are equipped to adopt a proactive stance, continually optimizing processes, services, and stakeholder satisfaction, which is essential for long-term success and sustainability in IT service management.