Which activities are included in the Engage practice of ITIL 4?

The engage practice within ITIL 4 focuses on establishing and maintaining a good relationship with stakeholders, ensuring that their needs and expectations are understood and managed effectively. This includes activities such as understanding stakeholder needs and effective communication, which are vital for aligning services with business requirements and fostering collaboration between the service provider and stakeholders. Engaging with stakeholders allows organizations to gather valuable insights, ensuring that services are more targeted and responsive to their requirements. This proactive approach is essential for delivering value through effective service management.

The other activities listed, while important in their respective practices, do not fall under the engage practice specifically. Budgeting and resource allocation relate more to financial management, service development and design management pertain to the design practice, and training users on new services is part of service transition and delivery processes. Therefore, understanding stakeholder needs and effective communication is central to the engage practice, making it the correct choice.