Which are elements of collaboration according to the guiding principles?

In the context of ITIL 4's guiding principles, trust is a fundamental element of collaboration. Trust fosters an environment where team members feel safe to share ideas, ask questions, and engage openly with one another. It is essential for building strong working relationships and a collaborative culture, enabling teams to work effectively towards common goals. Without trust, collaboration can become hindered as individuals may be hesitant to communicate, share knowledge, or take initiative, thus impacting overall team performance and service delivery.

While other elements listed may play a role in the wider context of teamwork and collaboration, trust specifically aligns with ITIL’s guidance on how collaboration should function to promote better outcomes and foster a positive atmosphere among stakeholders.