Which are NOT considered one of the three core types of service consumers?

In the context of ITIL 4, the three core types of service consumers are generally categorized as sponsors, users, and stakeholders. Providers are not considered a type of service consumer; instead, they are the service organization or entities that offer services to the consumers.

Understanding the roles is important:

• Sponsors are individuals or groups who are responsible for funding and supporting a service or project. They are involved in decision-making and ensure the service aligns with organizational goals.

• Users are those who directly interact with and utilize the service for their activities. They are critical for providing feedback and determining the effectiveness of the service.

• Stakeholders represent anyone who has an interest in the service, including customers, managers, and other parties affected by the service.

On the other hand, providers are not consumers but rather the entities that deliver the services. Recognizing the distinction between consumers and providers is essential in ITIL, as it helps in understanding the dynamics of service management and ensures that the focus remains on how services are utilized rather than how they are delivered.