Which aspect of ITIL 4 involves the ongoing administration of services?

The ongoing administration of services in ITIL 4 primarily falls under operational management. This aspect focuses on the day-to-day activities that ensure services are delivered effectively and efficiently, maintaining the performance, availability, and overall quality of IT services. Operational management includes overseeing the infrastructure and applications that support services, coordinating the execution of processes, and managing resources necessary for service delivery.

This continuous administration also encompasses monitoring performance, managing service levels, and ensuring that operational activities align with the service management framework and business objectives. It is crucial for maintaining service continuity and ensuring that any potential issues are addressed swiftly to minimize disruption to users and the business.

In contrast, the other options serve different specific functions within ITIL 4. For example, the service desk is primarily focused on interfacing with users, managing incidents, and requests for service. Change control is concerned with managing changes in a structured way to minimize disruption and risk. Incident management involves restoring normal service operation as quickly as possible after an incident occurs. Each of these plays an essential role in the overall service management lifecycle but does not embody the broader scope of ongoing service administration that characterizes operational management.