Which guiding principle emphasizes involving people in proper roles and working transparently?

The guiding principle that emphasizes involving people in proper roles and working transparently is centered on collaboration and promoting visibility. This principle underscores the importance of engaging individuals across all levels of an organization, ensuring that everyone's contributions are recognized and valued. It also highlights the necessity of clear and open communication, which fosters an environment where ideas can be shared freely, decisions can be made collectively, and issues can be addressed promptly.

By collaborating effectively and promoting visibility, teams can break down silos that often hinder productivity and innovation. This principle encourages a culture of teamwork and trust, where information is readily accessible, allowing for better-informed decision-making and a collective approach to problem-solving. Ultimately, this leads to a more agile and responsive organization that can adapt quickly to changing needs and challenges.

While the other guiding principles are also fundamental to ITIL, they focus on different aspects of service management. For example, focusing on value relates to ensuring that all activities and resources are aligned with the value delivered to customers. Thinking and working holistically emphasizes the interconnections between components of a service, while optimizing and automating speaks to improving efficiency and effectiveness. Each of these principles plays a crucial role in a comprehensive service management strategy, but the specific focus on roles and transparency is captured best by