Which guiding principle encourages engaging stakeholders in decision-making processes?

Study for the ITIL 4 Exam. Prepare with interactive flashcards and multiple-choice questions, each question comes with hints and explanations. Get ahead in your certification journey!

The guiding principle that encourages engaging stakeholders in decision-making processes is centered around collaboration and promoting visibility. This principle emphasizes the importance of working together with stakeholders across different levels of an organization to achieve shared goals and outcomes. By involving various stakeholders, organizations can leverage diverse perspectives, insights, and expertise, leading to more informed decisions that reflect the needs and expectations of those involved or affected.

This collaborative approach not only enhances the decision-making process but also builds trust and ownership among stakeholders, leading to better engagement and adherence to the decisions made. Promoting visibility ensures that information is shared transparently, further fostering an environment where stakeholders feel included and valued in the process.

In contrast, while focusing on value, thinking and working holistically, and keeping things simple and practical are important principles within ITIL, they do not specifically emphasize the collaborative engagement of stakeholders in the same way that this guiding principle does. Hence, the focus on collaboration and promoting visibility is the key aspect that aligns most closely with engaging stakeholders effectively.

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