Which of the following best describes the role of data management in ITIL 4?

The role of data management in ITIL 4 is accurately described by its emphasis on ensuring that data is effectively leveraged for service improvement. In ITIL 4, data management is not simply about storing or maintaining data; it encompasses the active use of data to enhance decision-making, optimize services, and drive continual improvement within the service value system.

Data serves as a critical asset for organizations, and when managed effectively, it can provide insights into various aspects of service delivery, customer satisfaction, and operational efficiency. By focusing on leveraging data for service improvement, ITIL 4 aligns data management with broader organizational goals, emphasizing its importance in achieving better outcomes and enhancing service quality.

In contrast, services focusing on data modeling without oversight do not align with the principles of ITIL, which prioritizes structured processes and governance. Solely maintaining historical data does not contribute to real-time decision-making or improvement initiatives. Additionally, focusing exclusively on data security overlooks the holistic approach of ITIL, which integrates various aspects of service management, including the utilization of data for value creation rather than just safeguarding it.