Which of the following is NOT an example of an ITIL guiding principle?

The guiding principles of ITIL are fundamental ideas and recommendations that can guide an organization's behavior and decision-making in the context of service management. Each principle is designed to help organizations adopt and adapt ITIL concepts in a way that aligns with their unique goals and needs.

The option regarding "Never change process" stands out as it contradicts the essence of continuous improvement, which is a core aspect of ITIL's approach. ITIL encourages organizations to review and improve their services and processes regularly. Flexibility and adaptation are essential; hence, a principle that suggests never changing processes would be contrary to the foundational idea of evolving to deliver better value.

On the other hand, the other options—such as focusing on value, starting where you are, and collaborating to promote visibility—are all recognized guiding principles that emphasize proactive engagement, leveraging existing resources and knowledge, and working together to enhance service delivery. These principles reflect the importance of responding to the needs of stakeholders and driving collaboration, which are critical for achieving successful outcomes within ITIL's framework.