Which of the following statements best describes incident response?

The statement that incident response is reactive and involves managing unforeseen events accurately captures the essence of what incident response entails. Incident response is primarily concerned with addressing incidents as they arise, ensuring that organizations can quickly restore normal service operation while minimizing impact on the business. This involves a set of practices aimed at effectively managing and mitigating incidents that disrupt IT services, thereby reducing downtime and maintaining service quality.

A key aspect of incident response is its reactive nature; it requires organizations to have processes in place to respond promptly to unexpected disruptions or emergencies. This can include identifying the incident, categorizing and prioritizing it, and coordinating responses to resolve the issues as efficiently as possible.

The other options do not accurately reflect the concept of incident response. Creating new IT products pertains to development and innovation, which is separate from responding to incidents. Solely training staff does not encompass the breadth of actions and planning involved in managing incidents, and a proactive approach to service standardization is more aligned with preventive measures rather than reactive responses to incidents.