Which of these are specific outcomes that deliver value according to ITIL?

In ITIL, specific outcomes that deliver value are defined in terms of how they align with organizational objectives and stakeholder needs. Increased productivity is a direct measure of effectiveness and efficiency within a service management context. When productivity rises, it indicates that processes, people, and technology are functioning well together, leading to enhanced performance within the organization.

Each of the other options can be seen as valuable in their own right. For instance, reduced costs can certainly contribute to financial efficiency, and reduced negative impact reflects management of risks and better service stability. Improved community goodwill can also benefit an organization by enhancing its reputation. However, these outcomes are more indirect compared to increased productivity, which is a clear and quantifiable indicator of value delivery within the framework of ITIL. In essence, increased productivity serves as a cornerstone for overall service improvement and value realization in ITIL practices.