Which of these is NOT a service offering?

The correct answer highlights that consulting is not categorized as a service offering within the ITIL framework. In ITIL, service offerings are defined as those aspects of service management that deliver a value proposition to customers and can include tangible elements and actions that support the consumption of services.

Goods, such as hardware or software, are considered service offerings because they are provided to customers to help fulfill their needs. Service actions refer to specific activities or tasks performed to deliver a service, while access to resources implies that customers have the means or capability to utilize certain services or capabilities provided by the organization.

Consulting, on the other hand, is typically viewed as a service provided by an organization to help clients improve their capabilities, processes, or strategies. While consulting can be a valuable service, it does not fit the specific categorization of service offerings within the ITIL framework, which focuses more on tangible and actionable components delivered to customers.