Which phrase represents the definition of automation?

The definition of automation is accurately represented by the phrase that describes the use of technology to perform a step or series of steps with limited or no human intervention. This highlights the essence of automation, which is fundamentally about leveraging technological tools and systems to carry out tasks efficiently and with minimal human oversight. Automation aims to simplify processes, improve efficiency, and reduce the likelihood of human error by relying on pre-defined algorithms or workflows.

This understanding aligns with the broader context of ITIL 4, where automation can play a pivotal role in service management by streamlining operations, enhancing service delivery, and allowing professionals to focus on more strategic activities rather than routine tasks. The other available options do not encapsulate the core concept of automation, as they address different aspects of IT service management.