Which practice in ITIL 4 focuses on planning and coordinating resources?

In ITIL 4, the practice that focuses on planning and coordinating resources is Service Management. This practice encompasses a comprehensive approach to enabling services that deliver value to customers through effective management of various resources.

Service Management is integral in ensuring that all activities related to service delivery are well-coordinated and executed efficiently. This includes not only the planning of resources but also ensuring that these resources are aligned with the overall objectives of the organization and its services. By optimizing resource allocation and usage, organizations can enhance their service delivery capabilities, reduce waste, and improve overall performance.

While other practices such as Change Control and Service Level Management do involve aspects of resource planning and coordination, they primarily focus on specific areas—Change Control on managing changes within IT services and Service Level Management on ensuring that the service levels agreed upon are met. Service Management, on the other hand, serves as the overarching framework that integrates multiple disciplines and practices, emphasizing the holistic coordination of resources.