Which practice is primarily responsible for managing relationships with stakeholders in ITIL 4?

The practice primarily responsible for managing relationships with stakeholders in ITIL 4 is Engage. This practice focuses on establishing and maintaining effective communication between service providers and stakeholders, ensuring that their needs and expectations are understood and managed throughout the service lifecycle.

Engage is essential for fostering collaboration and alignment, enabling organizations to adapt their services to meet stakeholder demands. It encompasses activities such as gathering feedback, understanding stakeholder perspectives, and ensuring that their requirements are incorporated into service design and delivery. By prioritizing effective engagement, organizations can build trust, enhance satisfaction, and ensure that stakeholders feel valued and heard, thus contributing positively to the overall service experience.

In contrast, the other practices listed have different primary responsibilities. The Service Desk primarily serves as a single point of contact for users to report incidents or requests but does not directly manage stakeholder relationships. Incident Management focuses on restoring normal service operation as quickly as possible following an interruption, and Problem Management aims to identify and address the root causes of incidents to prevent future occurrences. Each of these practices plays a vital role in IT service management but does not specifically encompass the breadth of stakeholder relationship management that the Engage practice does.