Which practice is responsible for assessing and restoring service operation after an incident?

The practice responsible for assessing and restoring service operation after an incident is Incident Management. This practice is specifically designed to manage the lifecycle of incidents with the goal of restoring normal service operations as quickly as possible and minimizing impact on the business.

When an incident occurs, it is reported and logged, and the Incident Management team evaluates the incident to determine the most efficient way to resolve it. This includes prioritizing the incident based on its impact and urgency. The ultimate objective is to restore service as quickly as possible, ensuring that users can continue their work with minimal disruption. Incident Management often involves coordination with other practices, but its primary focus is on the immediate restoration of service after an incident has occurred.

In contrast, other practices such as Change Management focus on managing changes to the IT environment, Problem Management involves identifying and addressing the root causes of incidents to prevent future occurrences, and Service Request Management deals with fulfilling standard user requests rather than resolving incidents.