Which term describes sets of organizational resources designed for performing work or accomplishing an objective?

The term that describes sets of organizational resources designed for performing work or accomplishing an objective is "Practices." In the context of ITIL 4, practices refer to a structured way of managing resources and processes to achieve desired outcomes. They encompass not only the activities involved but also the roles, responsibilities, and resources necessary to execute these activities effectively.

Practices focus on what teams and organizations need to do in order to deliver value through their services. They are specific to different functionalities within an organization and leverage various resources—such as people, technology, and processes—to meet the objectives of the organization effectively.

Understanding practices is crucial for implementing ITIL's guidance, as they provide a framework for continuous improvement and help organizations align their activities with strategic goals. This alignment ensures that resources are utilized efficiently and that the organization can adapt to changing demands over time.